General terms and conditions
PREAMBLE
1. These general terms and conditions of sale are agreed between CORKLANDS, a registered trademark (INPI registration No. 598582) of Lat & Long - Turismo e Serviços, Lda., with registered office at Rua do Centro Social n.º 4 - Azervadinha, 2100-016 Coruche, Portugal, with tax identification number 516798359 and contact number +351 960 386 079, hereinafter referred to as "CORKLANDS", and persons wishing to make purchases through the website www.corklands.pt, hereinafter referred to as "User". Lat & Long, Inc. is an SME certified by IAPMEI, registered with Turismo de Portugal with Tourist Entertainment License No. 153/2022 (National Register of Tourist Entertainment Agencies). 2. The parties agree that purchases made through the website www.corklands.pt will be governed exclusively by this contract, excluding any conditions previously available on the website.
ARTICLE 1 - OBJECT
1. These general terms and conditions of sale aim to provide and define all the information necessary for the User regarding the methods of ordering, sale, payment and provision of the service, carried out on the website www.corklands.pt.
2. These conditions regulate all the steps necessary to complete the purchase and guarantee the follow-up of this service provision to the User.
ARTICLE 2 - ORDER
1. The User places their order by completing the purchase process presented on the website www.corklands.pt, adding the product(s) or service(s) they wish to order to the shopping cart.
2. To place an order, the User must:
a) Register on the website www.corklands.pt, providing the requested information;
b) Log in (using the email and password chosen by the User during registration);
c) Complete the information and choose the options available throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the Tax Identification Number (NIF) and name that, for tax purposes, you wish to appear on the invoice).
3. The User's final confirmation of the order is equivalent to full and complete acceptance of the prices and descriptions of the products/services available for sale, as well as these General Terms and Conditions of Sale, which will be the only ones applicable to the contract thus concluded.
4. CORKLANDS will honor orders received online. In the event of unavailability of the service, CORKLANDS undertakes to inform the User as soon as possible.
5.1 The data contained in the invoice is the sole responsibility of the User. Once issued, the invoice cannot be reissued with changes.
6. If payment of the invoice is not received by the services within the indicated period, the order will not be guaranteed.
ARTICLE 3 - PAYMENT
1. On the website www.corklands.pt, CORKLANDS offers the User the following payment methods via Easypay - Instituição de Pagamento Lda.:
a) Credit card (Visa, Mastercard);
b) Multibanco Reference;
c) MB Way.
These general terms and conditions govern the relationship between Corklands (a registered trademark of Lat & Long - Turismo e Serviços, Lda.), hereinafter referred to as Corklands, and the client. Purchasing any service implies knowledge and acceptance of these terms and conditions.
1. Company Identification
Lat & Long - Turismo e Serviços, Lda. (NIPC 516798359), owner of Corklands, is an SME certified by IAPMEI (Portuguese Institute of Economic and Social Development) and registered with Turismo de Portugal under Tourist Entertainment License RNAAT 153/2022 (National Registry of Tourist Entertainment Agencies).
Some of its activities are classified as Nature Tourism when they occur in protected areas.
2. Insurance
The activities organized by Corklands comply with the current legal framework and have the following coverage:
Allianz Personal Accident Insurance, policy no. 206455305
Death/Permanent Disability: 22,710.22€
Treatment Expenses: 3,975.34€
Allianz Civil Liability Insurance, policy no. 206455684
Capital per claim: 50,000.00€
The insurance is not activated if participants are intoxicated or under the influence of narcotics, other drugs, or toxic substances not prescribed by a doctor.
Corklands is not responsible for any damage or accident resulting from the recklessness of participants or their failure to follow the organizers' instructions, occurring during their activities or not covered by their Civil Liability and Personal Accident insurance.
3. Reservations and Payments
Prices shown include VAT at the current legal rate.
Registrations or reservations must be made up to 10 days in advance by completing the appropriate forms or by email to info@latitude-longitude.pt.
Registrations or reservations are valid upon full payment of the registration or reservation fee.
Payment Methods:
Bank Transfer: Upon confirmation of registration or purchase, customers will be sent bank details (IBAN).
MBWay: 919 817 480
PayPal: Payment will be made through the link: paypalme/corklandsnaturgift
Revolut: 919 817 480
Easypay: Credit Cards
4. Cancellation and Refunds
At Corklands' initiative:
Corklands reserves the right to cancel the activity under the following circumstances:
Force majeure: war or imminent war, terrorism, strikes, fire, natural disasters, and other similar situations not attributable to Corklands. In these situations, there is no right to a refund of payments already made. If circumstances permit, Corklands will propose an alternative program to the customer, as similar as possible to the one canceled.
Extreme weather conditions that compromise the safe conduct of the activity. In this case, there is no right to a refund, and Corklands undertakes to offer a program as equivalent as possible to the one canceled.
At the client's initiative:
In case of cancellation, the reservation amount will be refunded if this is communicated by email 120 hours before the activity. Otherwise, the cancellation will result in a 50% refund. Cancellations made 48 hours before the activity will not be refunded.
5 - Photographs
The client grants Corklands all rights to the audiovisual material collected during the activities and authorizes its use by Corklands for promotional purposes, unless expressly indicated otherwise prior to the activity.
6 – Dispute Resolution
In the event of a dispute, the customer may resort to the following alternative consumer dispute resolution (RAL) entity, which can provide legal information and resolve a dispute arising from the services provided by Corklands:
CNIACC – National Center for Information and Arbitration of Consumer Disputes
Faculty of Law of the Nova University of Lisbon
Campolide Campus, 1099-032 Lisbon
Phone: 213 847 484 (3:00 p.m. to 5:00 p.m.)
Fax: 213 845 201
Email: cniacc@fd.unl.pt
Web: www.arbitragemdeconsumo.org
Social Media: www.facebook.com/cniacc
Lisbon Consumer Dispute Arbitration Center
Address: Rua dos Douradores, No. 116, 2nd Floor, 1100–207 Lisbon
Phone: 218 80 70 30
Fax: 21 880 70 38
Email: director@centroarbitragemlisboa.pt / juridico@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt
More information on the Consumer Portal available at www.consumidor.pt
Article 18 of Law No. 144/2015, of September 8
