CORKLANDS recognizes the importance of protecting your personal data, regardless of its nature, and we value, above all, honesty and transparency, enabling us to build a strong and lasting relationship with our customers, based on trust and mutual benefit.

 

With the entry into force of the new European Union General Data Protection Regulation (EU 2016/679), we have developed a set of security measures aimed at protecting your data, which form our Privacy Policy. This Privacy Policy aims to explain how CORKLANDS processes personal data. If you wish to purchase tickets for events and experiences, you must accept our privacy policy, as it is essential and imperative to the provision of our services.

 

If you have any questions regarding this Policy, you can contact us at the following email address: info@latitude-longitude.pt.

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1. COMPANY IDENTIFICATION

 

1.1. This website and the corresponding privacy policy are managed by:

 

• Company: Lat & Long - Turismo e Serviços, Ltda.;

• Headquarters: Rua do Centro Social No. 4 - Azervadinha, 2100-016 Coruche, Portugal;

• VAT: 516798359;

• Data Protection Officer Contact: info@latitude-longitude.pt;

• Questions and clarification: info@latitude-longitude.pt.

 

1.2. CORKLANDS is a registered trademark of Lat & Long Ltd. (trademark no. 598582), operating with authorization from Turismo de Portugal (RNAAT 153-2022).

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1.3. By browsing our website, you consent to the terms described in this Privacy Policy.

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​2. OUR PRINCIPLES

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2.1. Respect for Customers' Will: We respect the privacy and security of your personal data, ensuring that you respect their wishes and manage your privacy preferences autonomously, freely, and easily. Therefore, if you disagree with any point mentioned in this Policy, you may object at any time by contacting us using the methods mentioned in 1.1.

 

2.2. Best Practices: CORKLANDS, as the data controller, determines the purposes and means by which your personal data is processed, including all applicable security measures. We ensure that personal data is processed correctly, lawfully, and in accordance with best practices.

 

2.3. Strict Necessity: When processing data that can personally identify you, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which they were collected and/or processed.

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3. COLLECTION AND PROCESSING OF PERSONAL DATA

 

3.1. The personal data collected and processed by CORKLANDS is only that which you voluntarily, expressly, and unequivocally provide in the forms on this website.

 

3.2. The personal data collected includes: name, address, state, date of birth, NIF (Portuguese Individual Taxpayer Number), email address, and cell phone number.

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​4. PURPOSE OF PERSONAL DATA PROCESSING

 

4.1. Your personal data is collected and processed by CORKLANDS only for purposes strictly related to the use of this website, the associated services and the sale of services, management and improvement of customer support management policies, and direct marketing.

 

4.2. CORKLANDS always strives to maintain customer relationships and provide them with the appropriate benefits, information, and relevant content related to the services it promotes. Data will be processed only for these specified, explicit, and legitimate purposes and will not be further processed in a manner incompatible with these purposes. The data collected and processed is adequate, relevant, and not excessive in relation to these purposes.

 

4.3. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:

 

a) When you purchase CORKLANDS services, we collect your personal data (e.g., full name, email address, address, CPF (Brazilian Taxpayer Registry), or telephone number) on the registration or reservation form, solely for the purpose of selling the services you requested;

b) When you request assistance, we collect your personal data (e.g., first and last name, email address) solely for the purpose of providing support services relevant to this website and offering the assistance you requested;

c) When you register, we collect your personal data to simplify your future relationship with services provided by CORKLANDS;

d) When you browse our website, we collect cookies. Depending on your cookie management on our website and your interaction with us, we use some information collected by cookies to ensure proper website functionality, highlight appropriate content display, remember your registration, adjust your screen resolution, improve our offerings, among other things. This information includes registration data, location data, session duration, services you viewed, your device, browser, and IP address;

e) When you browse our website and subsequently visit advertising platforms (social media, Google, and other partners on these networks), you may be targeted by our brand's ads. We will also use this data to reach new potential customers who may be interested in our products.

 

4.4. When we collect data, we indicate mandatory fields with asterisks when the data in question is necessary to:

 

• Perform our contract with you (e.g., to provide services, events, or experiences);

• Provide you with the service you requested;

• Comply with legal requirements (e.g., billing).

 

4.5. Personal data may be disclosed to CORKLANDS service providers for the purpose of providing services, and to judicial, tax, and regulatory authorities for compliance with legal requirements.

 

5. TRANSMISSION OF PERSONAL DATA

Personal data may be transferred to subcontractors for processing on behalf of CORKLANDS. In this case, CORKLANDS will take the necessary contractual measures to ensure that processors respect and protect the data subject's personal data. Personal data will only be accessed or shared with the following entities:

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• Entities that provide services to CORKLANDS in matters such as IT support, document management, legal support, and human resources;

• Public authorities (e.g., the Tax and Customs Authority).

 

CORKLANDS may occasionally need to transfer your personal data to a third country outside the EU that is not on the list of countries that the EU has already deemed to have adequate levels of personal data protection. In such cases, CORKLANDS will ensure that data transfers occur in strict compliance with applicable legal standards.

 

6. USER RIGHTS

 

6.1. To exercise the right to access, rectify, erase, erase, or block personal data, the user may send a written communication to the following email address: info@latitude-longitude.pt.

 

6.2. If you wish to stop receiving direct marketing communications, you may, at any time, exercise your right to object to the processing of your personal data by managing your consent available in your personal area. You may also do so by sending an email to info@latitude-longitude.pt.

 

7. SECURITY

 

7.1 CORKLANDS uses appropriate security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against any other form of unlawful processing. Furthermore, we contractually require trusted third parties that process personal data on our behalf to do the same.

 

7.2 However, CORKLANDS cannot guarantee that the security measures adopted to protect this website and the transmission of data and information through this website will prevent or eliminate any risk of unauthorized access or data loss. Therefore, we recommend that your computer be equipped with software devices that protect it during data transmission and reception (such as up-to-date antivirus systems), and that your browser take appropriate measures to ensure data transmission security (such as firewalls and anti-spam filters).

 

By using our website and platforms, you agree to our Privacy Policy.

 

8. RETENTION AND PROCESSING PERIOD

 

8.1. Data is retained by CORKLANDS for the purposes described herein for as long as necessary, except if the personal data in question is necessary to demonstrate compliance with obligations, while the statute of limitations for the corresponding rights has not expired, or if there is a longer data retention period imposed by law.

 

8.2. When personal data is no longer needed, it will be removed from our systems and records or stored anonymously so that you cannot be identified from it.

 

9. QUESTIONS

 

9.1 If you have any questions regarding the processing of your personal data, or wish to exercise any of your rights, please contact us:

 

• By cell phone: (+351) 960 386 079 (call to a national mobile network);

• By email: info@latitude-longitude.pt.

 

9.2 We reserve the right to modify this privacy policy at any time, so we recommend that you review it regularly. All changes will be effective immediately upon posting on the website.

 

9.3 If you object to changes to our privacy policy, you must stop using our services, including the website.

 

10. ALTERNATIVE DISPUTE RESOLUTION

 

In the event of a dispute, consumers may contact the Alternative Dispute Resolution entities identified on the consumer portal at www.consumidor.pt.